What you should know about Apple’s $50 million broken MacBook keyboard settlement

What you should know about Apple's $50 million broken MacBook keyboard settlement

Tech Highlights:

  • Obtained a qualifying keyboard repair from Apple or an Apple Authorized Service Provider. The class action lawsuit does not apply to MacBook models sold outside of the United States. To identify your Mac, click on the Apple logo in the top-left corner of the screen and click on “About This Mac” in the dropdown menu.
    Payout Amounts. Eligible class members may be able to receive a payout of up to $395 from Apple, but it depends on how many people submit a claim and other factors.

  • In a class action complaint filed earlier this week, it was alleged that the butterfly keyboard used in some MacBook, MacBook Air, and MacBook Pro models is flawed and can cause usability problems. Apple agreed to a proposed $50 million settlement in the case. The agreement still needs to be approved by the court in its entirety. Here is all the information you need to know about the planned agreement in the meantime. eligible clients. Any United States citizen who satisfies all three requirements is subject to the proposed settlement: between 2015 and 2019 bought a MacBook, MacBook Air, or MacBook Pro in the US with a butterfly keyboard (except for resale purposes).

Class members who obtained two or more top case replacements from Apple or an Authorized Service Provider within four years after purchase of an eligible MacBook model, based on Apple’s records, will be paid automatically without the need to submit a claim, according to the proposed settlement. Apple’s payment to each class member in this group is estimated to be between $300 and $395. Class members who obtained one top case replacement from Apple or an Authorized Service Provider within four years after purchase of an eligible MacBook model, and who attest on a claim form that the repair did not resolve their keyboard issues, are estimated to receive up to $125.

Each of the 12 named plaintiffs/class representatives will receive up to $5,000 as an award for their time and effort, and lawyers will receive up to 30% of the Settlement Fund in attorney fees, according to the proposed settlement. Settlement payouts are only available to class members who received repairs performed by Apple or an Apple Authorized Service Provider. The settlement does not provide reimbursement for any repairs completed by unauthorized third-party repair providers or any other out-of-pocket expenses, according to the proposed agreement.

Class members who obtained one or more key cap replacements (but no top case replacements) from Apple or an Authorized Service Provider within four years after purchase of an eligible MacBook model, and who attest that the repair did not resolve their keyboard issues, are estimated to receive up to $50. If you received a record of the repair from Apple or an Apple Authorized Service Provider, it will specify whether you received a top case replacement or a key cap replacement. The top case refers to the component including a MacBook’s keyboard, trackpad, glued-in battery, and speakers. Key caps refer to individual keys.

All individuals who fit the description of the proposed class have the right to exclude themselves from the settlement. By excluding yourself from the settlement, you are not eligible to receive a payout as part of the settlement, but retain your individual rights to sue Apple for the same allegations outlined in the class action lawsuit. Class members will be able to submit a request for exclusion through the forthcoming settlement website or by U.S. mail to the settlement administrator. The deadline for exclusion will be 95 days after preliminary approval of the settlement. Despite agreeing to a $50 million settlement, Apple said it denies all of the allegations made in the lawsuit, according to the proposed settlement:

Apple denies all of the allegations made in the lawsuit, denies that any MacBooks are defective, and denies that Apple did anything improper or unlawful. Apple asserts numerous defenses to the claims in this case. The proposed settlement to resolve this case is not an admission of guilt or wrongdoing of any kind by Apple. Apple nonetheless concluded that a settlement “is in its best interests” to avoid additional time and legal expenses involved with prolonged litigation.

Given the settlement, the court did not decide in favor of Apple or the plaintiffs.
Next Steps. If and when the proposed settlement receives final approval by the U.S. District Court for the Northern District of California, a settlement website will be created where class members can file a claim, submit a request for exclusion, and learn additional information. Apple will provide the settlement administrator with the email addresses of each class member for whom it has an email address on file. The settlement administrator will then notify class members by email in due time. Some class members may also be notified by U.S. mail. If you do not receive a notice but meet the description of the proposed class, it will be possible to submit a claim through the settlement website once live.

A final hearing to decide the fairness of the settlement will be held at least 130 days after preliminary approval of the settlement, so there are likely still several months remaining until things are finalized and payments to class members begin.
Apple’s Free Keyboard Service Program. In 2018, Apple launched a Keyboard Service Program after it determined that a “small percentage” of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors: complaints.

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