What El Paso residents should know about phone calls that may soon require a 10-digit dial

What El Paso residents should know about phone calls that may soon require a 10-digit dial

Tech Highlights:

  • Because some numbers in the 915 area code have a 988 prefix, the change to 10-digit dialing is necessary to prevent accidental calls to the lifeline. The change applies to numerous area codes across the country, including 254, 361, 409, 806, 830 and 940 in Texas.

  • In the backdrop, a man holding an iPhone is shown with a typical touch-tone phone keypad. EL PASO, TX (KTRK) — The days of dialling seven digits to call your El Paso neighbours are numbered. All local calls in El Paso will require 10 digits starting Oct. 25: the 915 area code plus the seven digits of the phone number. The change is required to comply with a Federal Communications Commission decision in 2020 to make 988 the three-digit number for the National Suicide Prevention Lifeline.

The Texas Public Utility Commission began a “permissive dialing period” in April in which 10-digit local calls were encouraged in the affected area codes to get people used to the change. The switch to 10-digit dialing becomes mandatory Oct. 25.

The PUC said owners of safety and security equipment, such as medical alert devices and alarm and security systems, should check to see if their systems should be reprogrammed for 10-digit dialing. Many systems operate on 10-digit dialing by default, but some older equipment may still use seven digits, the PUC said.

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