There were problems with Apple Music and the iOS App Store

There were problems with Apple Music and the iOS App Store

Tech Highlights:

  • Posters on Reddit have seen problems with Apple Music missing lyric information, Dolby Atmos, and lossless audio from songs where it should have those features, while some report they’re unable to play music even if it’s downloaded to their local storage for offline listening. Some users said logging in and logging out fixed the missing lossless audio features for them but not the missing lyrics. We were able to confirm the issue with lyrics as shown below.

  • If you’re an Apple customer, you’ve probably noticed some issues with the App Store or Apple Music. Apple’s system status page on Monday mentioned faults affecting “all users” for both services since 11:41 a.m. ET, but did not go into depth regarding the issues. The App Store and Apple Music were both basically functional in our tests, however consumers reported issues for several hours until they were addressed. Apple’s Privacy Labels weren’t showing up on many App Store listings, according to 9to5Mac, which cited a source who confirmed it was a glitch that will be resolved soon.

Now Apple’s status page has been updated, marking problems with both services as resolved. The timeline of the issue is now marked as 4:15 AM – 12:02 PM, which may line up with what users experienced if it’s set for Pacific Time. On our end, the lyrics features are functioning and the privacy labels are back in place, and hopefully your downloaded songs are playing again. Apple Music’s spatial audio is sometimes amazing but mostly inconsistent. Apple launches new App Store privacy labels so you can see how iOS apps use your data. Update April 25th, 5:25PM ET: Updated to note that Apple says the outages have been resolved, the features are working on our end.

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