Gurman’s tweet includes an image of a press release promoting the deal for both T-Mobile/Sprint and Verizon. The release states “Buy an Apple Watch with GPS + Cellular from Apple. Get $100 back from T-Mobile/Sprint.” Under the terms of the deal, buy the timepiece from Apple paying in full or monthly using the Apple Card monthly installments plan. The watch has to be activated on one of T-Mobile’s DIGITS plan and a promotional application needs to be filled out to receive a special promo code by email. According to the release, “Once you’ve completed all steps and your eligibility has been processed, you will receive an email with your status. If you are eligible, your $100 virtual prepaid Mastercard will arrive in 6-8 weeks.”
T-Mobile and Verizon have been accused of refusing customers who purchased an Apple Watch a $100 rebate. Some T-Mobile and Verizon customers are dissatisfied with the carrier’s response to an Apple Watch refund offer that the carrier claims does not exist. Mark Gurman of Bloomberg tweeted (via AppleInsider) about the promotion, saying: “The carrier is incorrectly refusing the refund advertised on Apple’s website, claiming that the discount does not exist over the phone. I’d hold off on purchasing until this deal proves to be successful for others.” T-Mobile and Verizon both dispute that such Apple Watch promotion exists, despite the fact that it appears to be written in plain and white.
Responses to Gurman’s tweet came from others who had problems with promotions offered by other carrier’s for other Apple devices. David Johnson took to his Twitter page to respond to Gurman offering his experience with AT&T: “I had the same issue with the iPad Pro AT&T promo earlier this year. Same as all these other carrier offerings: pay full price, activate, get a billing credit. It didn’t appear after 3 billing cycles, then AT&T said it didn’t exist despite screenshots and emails.”
“I am also having issues with Verizon’s. I had them say it doesn’t exist and only exists if you bring a Watch phone number to Verizon and not just an Apple Watch like it says,” wrote Daniel Hipskind. As noted by AppleInsider, both deals do say, “offer subject to change.” That catch-all phrase essentially allows the wireless firms to have a way out in situations like these. T-Mobile and Verizon are supposedly investigating the promotion. T-Mobile’s DIGITS plan, which the Apple Watch needs to be activated on according to the promo, allows subscribers to have one phone number that will ring on their phones, tablets, cellular smartwatches, and computers. Verizon has a similar plan called Number Share
Two other Twitter subscribers responded to Gurman by stating that they were having issues with Verizon’s version of the deal. “Was told if the Verizon app doesn’t “automatically” offer the rebate to me after activating the watch then I’m not eligible even though I did exactly what Apple said,” tweeted Adam Nieto.