Starting Monday, October 25, local calls dialed with only seven digits will reach a recording prompting them to hang up and dial again using both the area code with the seven-digit telephone number. What other changes need to be made? Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by default, but some older equipment may still use seven-digits. Please contact your medical alert or security provider if you are not sure whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit local dialing. Any needed reprogramming of alarm and home security equipment not completed before October 24, 2021 could lead to service interruption.
Several Texas area codes (254, 361, 409, 806, 830, 915 and 940) have numbers with a 988 prefix. Therefore, those areas must transition from seven-digit to 10-digit local dialing. (Areas shown in yellow on this map are not affected by this change.) April 24, 2021 marked the beginning of a “permissive dialing period” in which callers in those area codes were encouraged to adopt the ten-digit dialing practice. That period expires on October 24, 2021, meaning only calls dialed with ten digits will be connected thereafter.
To learn more, visit the North American Numbering Plan Administrator (NANPA) website at https://www.nationalnanpa.com/transition_to_10_digit_dialing_for_988/index.html, email NANPA at firstname.lastname@example.org with questions about the dialing procedure change, or visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline Our mission is to serve Texans by regulating the state’s electric, telecommunication, and water and sewer utilities, implementing respective legislation, and offering customer assistance in resolving consumer complaints. Since its founding in 1975, the Commission has a long and proud history of service to Texas, protecting customers, fostering competition, and promoting high quality infrastructure. To learn more, please visit.