According to the official Pokémon UNITE Twitter account, when loading up the Events tab from the main menu and navigating to the “Preregistration Campaign,” some players will not have the ability to claim the rewards.
These rewards are only available to players who download the game on mobile, though anyone who has played on the Nintendo Switch can easily link their accounts and grab the rewards without playing a single match on mobile. However, there is an error keeping some players from redeeming the pre-registration rewards at all.
We’ve discovered an issue in which some Trainers are unable to claim their Preregistration Campaign rewards. We’ll post an update after we’ve learned more.
— Pokémon UNITE (@PokemonUnite) September 22, 2021
We apologize for the inconvenience.
This does not mean you are not eligible to claim them, rather, it is a known error that the developers are actively working to fix.
Related: All new Holowear in Pokémon UNITE: Season 2
Once this issue is fixed, players who were previously unable to claim the rewards should have access to the following bonuses because UNITE cracked 7.5 million preregistrations:
1,000 Aeos TicketsUnite License: PikachuFestival Style: Pikachu Holowear1,000 Aeos Tickets TiMi Studio has promised to keep players informed on the status of this issue, but don’t be surprised if you login and can’t claim your rewards just yet.