Instead, the electronics industry has been notorious for making it hard to fix consumer electronics without going through their official repair channels. But that’s starting to change, thanks to the growing right-to-repair movement and greater scrutiny from US regulators. Last year, Microsoft itself pledged to expand the repair options for its products, following pressure from activist shareholders. So the teardown video of the Surface Laptop SE may be a sign of things to come from Microsoft.
Microsoft has posted a video that shows viewers how to open and fix a future Surface laptop device, which is unusual. Microsoft released a 7-minute deconstruction video for the Surface Laptop SE, a notebook it is now selling to elementary and middle schools, on Monday. Teardown videos, whether for a laptop or a smartphone, are an excellent method to learn how to disassemble and fix a product. The videos, on the other hand, nearly often originate from third-party repair professionals like iFixit, rather than the company who made the devices.
Then again, it could be a one-off. The Surface Laptop SE is a niche product that’ll only be available for the education market. In designing it, Microsoft also focused on making the device easy for schools to replace and fix without sending the hardware to a dedicated repair center. Hence, the laptop’s repairability is a key selling point for the device. The teardown video emphasizes this by showing that all parts inside can be removed as individual modules.
We asked Microsoft if it plans on producing more teardown videos for other products. But for now, the company said it had nothing new to share. In the meantime, the company’s rival Apple is preparing to launch a “self service repair” store that’ll let consumers for the first time buy replacement parts for iPhones and Macs.