If you’ve had a PCR test, you should get your result in 1-2 days – sometimes this is longer if your test is negative. Make sure you always have your phone on you. You need to stay home while you wait for your result. Don’t go out to get food or medical supplies, if you need something you can ask someone to drop it off and leave it outside for you to get once they have left. If you don’t have anyone to do this, you can find support services like food banks by clicking here. If your test is positive and you have Covid-19, your doctor or another health professional will call you to let you know. If you test negative, you will get a text message to the number you gave when you got tested.
Educator – You may have come into touch with someone who has Covid-19 or you may have been sick and need a test. Perhaps you didn’t have any symptoms and were tested for job or travel purposes. Now that you’ve tested positive, you’re unsure what to do next. What happens if you test positive for Covid-19, and what should your family do if they live with you? RNZ is here to put things right. Obtaining a test is the first step. A PCR test (nasal swab) or a rapid-antigen test are both available. Rapid antigen testing is only available to those above the age of 12 who are unvaccinated and need a test for travel and have no symptoms. In 15 minutes, you’ll have a result, but if it’s positive, you’ll also need to undergo a PCR test.
Regardless of whether you are waiting for your results, you tested negative or you have Covid-19, if you feel unwell or start to have symptoms call your GP or Healthline on 0800 358 5453. You can call them any time of the day or night. If you or someone else needs an interpreter, Healthline will be able to sort this out for you. You will get a phone call from a health professional from either the Ministry of Health or a public health unit, like your DHB. Sometimes you’ll get this call before you have been told you’re positive. They will tell you who they are and will ask you for your name and contact details.
You will be given a phone number which you can call anytime of the day or night for health support. You will also be given the details of someone who will be there for you when you have health and wellbeing needs. This might be someone, or a team of people, from your GP, your primary care provider or a local community health service – it depends where in the country you are. This person will check on you to make sure you and your household are safe. They will tell you how often they are going to contact you. Asian Family Services: Freephone 0800 862 342 to access help in 10 languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi, Gujarati, Marathi and English. The helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm.
This first phone call is called a case interview and can take up to an hour. If you don’t feel well this can be done over a number of shorter phone calls. You or someone you know can ask for an interpreter if you need one. Here’s what they will ask you in that phone call: They will ask about everywhere you have been recently and details about this, like who you were with. You will be asked to check your diary, calendar, bank statements, and your Covid tracer app. They may ask you to check these details with your family, whānau and friends. You will discuss whether you will move into MIQ or stay at home in self-isolation. You will be asked this information because they are trying to work out who or where you got Covid-19 from and who you may have passed Covid-19 on to, to help stop the virus spreading to other people.