The whole thing happened only in the case of incoming phone calls and was exclusive to Ford cars equipped with SYNC.
Discovered nearly two years ago, the glitch broke down incoming phone calls on Android Auto in Ford cars, with users explaining they were unable to hear the person at the end of the line whenever they were driving and their Android devices were connected to the head unit.
Shortly after the problem became more widespread, someone came up with a fix, revealing that enabling the “Use phone ringtone” setting in the SYNC configuration screen brought things back to normal. And while this workaround did the trick for some, it didn’t for others, so Google continued to investigate the whole thing, working together with Ford for a full fix.
An Android Auto team member explains on Google’s forums that the fix would be shipped to cars with SYNC 3.1 and SYNC 3.2 systems, though for the time being, no availability details have been provided. Users are recommended to reach out to Ford for additional information.
And according to the Mountain View-based search giant, the two have managed to develop a full fix that would ship to users in the coming SYNC updates.
“Thanks for all the reports on this issue. The Ford team had prepared a fix for vehicles with Sync 3.1 and 3.2 hardware. Please reach out to the Ford customer support team to learn more about the timeline or other details. Thanks!” the announcement reads.
A Ford Focus owner explains in a post this week that a new SYNC update was shipped two days ago, but the problem is yet to be resolved. It’s not clear, however, if this new version of SYNC indeed contained the fix Google announced or not.