For a “missing” cell phone, a Phoenix man is waived his $ 800 bill

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Points Highlighted:

  • Yarbrough says he’s fit to be tied. He says every time he calls T-Mobile and says, “Look, you have the phone and I have the tracking number saying it arrived,” he says they won’t listen. But according to Yarbrough, T-Mobile says only one phone arrived and they were billing him for more than $800 for the other so-called missing phone. 3 On Your Side got involved and after looking into the issue for me, the company waived the entire $800 that they say Yarbrough owed for that phone. Yarbrough says it only happened with the help of 3 On Your Side. “I tell you what, if you got a problem you can’t resolve, call Gary Harper with 3 On Your Side and he will get it done,” said Yarbrough.

  • Yarbrough thought he’d give it a try. But once the two phones arrived from T-Mobile, he and his family say they weren’t impressed, particularly with the reception. “After I had it for two to three weeks, it just wasn’t picking up as good as the phone I have now,” Yarbrough said. So, Yarbrough says he boxed up the phones and shipped them back to T-Mobile in prepaid packaging provided by the company. He even has UPS tracking numbers indicating the phones arrived. But according to Yarbrough, T-Mobile says only one phone arrived and they were billing him for more than $800 for the other so-called missing phone. And this battle, he says, has been going on for months.

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