Moneyweb was alerted to the issue by concerned freight industry insiders, who complained about trucks not being able to access container terminals at some ports.
Subscribe for full access to all our share and unit trust data tools, our award-winning articles, and support quality journalism in the process.
A letter to clients on Thursday morning from the Transnet Freight Rail (TFR) division, seen by Moneyweb, states that “Transnet is currently experiencing a problem with some of its IT applications”.
Transnet Group issued a statement later on Thursday confirming that it is “experiencing disruption on its IT network”, however, it made no mention of whether this was related to a cyber-attack.
“We have had to shut them [the IT applications] down to identify the source of the problem.”
“We have activated our business continuity plans in order to contain any adverse impact on operations,” the letter adds.
“We are working to reduce the downtimes to ensure that the systems are up and running again as soon as possible,” it further notes.
The full extent of the IT disruption unclear. Moneyweb could not access the group’s website as well as the websites of several of its divisions, including TFR and Transnet Port Terminals (TPT) on Thursday.
The TPT division operates the country’s port terminals, including terminals at major container ports like Durban, Ngqura (Eastern Cape) and Cape Town.
TPT sent a similar letter to clients on Thursday morning as TFR.
The IT outage could not have come at a worse time for Transnet, after last week’s riots and unrest in KwaZulu-Natal and parts of Gauteng, which brought some of its operations to a halt.
Operations have since restarted, but the IT issue is affecting some of its operations.
“Transnet Ltd SOC is currently experiencing a disruption in some of its IT applications, and the source of this problem is being identified,” the group said in a statement sent via Whatapp to Moneyweb.
“All business continuity plans have been activated. Operations across the group are continuing, with the Freight Rail, Pipelines, Engineering and Property divisions reporting normal activity,” it added.
“Port terminals [TPT] are operational across the system, with the exception of container terminals, as the NAVIS system on the trucking side has been affected,” Transnet however, pointed out.
“In the Eastern Cape, terminal operations have been halted due to inclement weather conditions, and will continue manually once it is safe to do so,” it said.
“The Ports Authority continues to operate, and vessels moving in and out of the ports are being recorded manually. Customers have been made aware of the disruption and are being engaged throughout the process,” Transnet said.