Customers are upset about Simply Mac’s shutdown because the products it contains are still banned

Customers are upset about Simply Mac's shutdown because the products it contains are still banned

Tech Highlights:

  • Simply Mac store in eastern Idaho unexpectedly closes after company files for bankruptcy Senior Advisers with Apple were reportedly able to help those impacted by the store closure, but many frustrated customers report it is not helpful. Employees on the other end of the phone were either dismissive or unaware of the bankruptcy, several customers tell EastIdahoNews.com.

  • Numerous customers have claimed to have stuff within the Simply Mac store in Ammon that they are unable to access since it closed. On June 9, Simply Mac at 2694 East Sunnyside Road abruptly closed after the business declared Chapter 7 bankruptcy. Christian Parker, the store manager, was told not to open that day even though he still had a number of client repairs to finish. He can no longer enter and return clients’ stuff because he has been shut out.

Parker, who is no longer with the company and feels horrible about what’s happened, offers his recommendation. “From what I have been told, it’s mixed reception. For people who can’t get (in to get their stuff), I would recommend they continue to ask (and) escalate (the issue) until they get someone who can help,” Parker says.

“I did speak with the owners of the property. If the store takes much longer to open, they are going to be reaching out to customers to have them pick up their devices. (All devices are organized in the back with paperwork and contact info for each device),” Parker explains. For other customers needing new product or repairs to their Apple devices, iSource at 76 West 2nd South, Ste. C in Rexburg is an Apple-certified store. Owner Devin Dial is looking into opening a store in Idaho Falls in response to the Simply Mac closure.

The number for Apple customer support is 800-275-2273. Ask for a senior adviser and explain that your Mac device was impacted by the Simply Mac bankruptcy, is locked in the store and that you’d like your items returned or a new device at no cost. As of Thursday, Parker says he spoke to someone in the company several days ago, who explained that the store had been approved to reopen in the next week or two “but there are some moving parts.”

EastIdahoNews.com comment boards are a place for open, honest, and civil communication between readers regarding the news of the day and issues facing our communities. We encourage commenters to stay on topic, use positive and constructive language, and be empathetic to the feelings of other commenters. THINK BEFORE YOU POST. Click here for more details on our commenting rules.

 

We will be happy to hear your thoughts

      Leave a reply

      Tech Reviews, News and Guides
      Logo