Crashes are caused by Intel audio drivers

Crashes are caused by Intel audio drivers

Tech Highlights:

  • The problem has been identified as an issue with Intel SST (Smart Sound Technology). Certain versions of this audio driver aren’t compatible with Windows 11, causing an error. Microsoft and Intel have acknowledged it as a known issue on an official support page, although a fix isn’t yet available.

  • After upgrading to Windows 11, some customers are reporting crashes and the blue screen of death. The problem is due to faulty Intel audio drivers. Senior Staff Writer Anyron Copeman, Senior Staff Writer This week, Microsoft expanded the availability of Windows 11 to more hardware, although there have been some issues. Many customers who have installed the new OS have experienced device crashes, with the dreaded blue screen of death (BSoD) frequently appearing.

To check if your PC or laptop is affected, head to Device Manager and select ‘Intel® Smart Sound Technology (Intel® SST) Audio Controller’ under ‘Storage controllers’. Check the version number for the file ‘IntcAudioBus.sys’ – only ‘10.29.0.5152 (or older)’ and ‘10.30.0.5152 (or older)’ are causing problems.

In this situation, Microsoft is advising against installing Windows 11 manually. The only recommended alternative is to see if your device manufacturer has other versions of Intel SSD drivers available. These should then be installed while running Windows 10, wait for Windows Update to make Windows 11 available to download – this process may take up to 48 hours.

Until a solution is released, Microsoft wants to prevent any more devices from being affected. The company has temporarily paused upgrades from Windows 10 to Windows 11 on hardware with the problematic drivers installed.

This isn’t the first major issue Windows 11 has suffered since launching. Last month, performance on some AMD Ryzen processors reduced as a direct result of upgrading to the new OS. An official patch was eventually released, but it took two weeks to arrive.

Let’s hope it’s not a similar story this time around, and that these are just teething problems for Windows 11. We can’t be seeing a repeat of the frequent bugs that have plagued Windows 10 over the last year. Note: We may earn a commission when you buy through links on our site, at no extra cost to you. This doesn’t affect our editorial independence. Learn more. As the resident expert on Windows, Anyron’s main focus is PCs and laptops. Much of the rest of his time is split between smartphones, tablets and audio, with a particular focus on Android devices.

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