Buyers of Samsung clamshell phones are considered second-class citizens

Buyers of Samsung clamshell phones are considered second-class citizens

Tech Highlights:

  • Samsung needs to handle Galaxy Z repairs and servicing better. The main problem with owning a Galaxy foldable phone isn’t that the pre-applied foldable screen protector degrades over time but that Samsung is apparently doing a poor job at helping Galaxy Z customers who are in need of a new screen protector. In most markets, Samsung requires Galaxy Z customers to let go of their devices for at least three days. More so, Samsung doesn’t offer a replacement device, and what’s even worse is that the company asks customers to factory reset their phones before they hand them in for repairs / screen protector replacements.

  • Samsung’s folding phones are nothing short of daring. They have single-handedly established a new mobile market segment, and the future of foldable devices seems brighter than ever following SID 2022. The disadvantage of foldable phones is that they are still not as dependable as traditional ‘candy bar’ cellphones. One of the primary difficulties is the pre-applied folding screen protector. The pre-applied foldable screen protector from Samsung tends to break or damage over time. Unfortunately, there is no easy method to replace it, and Samsung’s customer service for these foldable smartphones is dismal in most areas.

Since the Galaxy Z Fold 3 and Z Flip 3 already cost a pretty penny, few people have a secondary smartphone to use while waiting for their foldable device to get a new screen protector applied. Which means that these affected Galaxy Z customers are often forced to live without a smartphone for a few days. Meanwhile, most repair shops and stores will refuse to replace Galaxy Z Flip and Z Fold screen protectors because the procedure is too risky. They simply don’t want to break an expensive phone and be in a position where they have to compensate customers.

We’ve asked for a statement from Samsung on the matter. We will update you as soon as we find out more. Join SamMobile’s Telegram group and subscribe to our YouTube channel to get instant news updates and in-depth reviews of Samsung devices. You can also subscribe to get updates from us on Google News and follow us on Twitter.

The good news is that some retailers, at least, have taken matters into their own hands. According to a Samsung Community post, retailer Coolblue in the Netherlands started offering proper screen protector replacement to Galaxy Z Fold and Flip customers. Unlike Samsung, Coolblue seemingly accepts customers without an appointment and doesn’t require a factory reset because they attempt to replace the screen protector on the spot. Hopefully, Samsung will soon be able to match that level of customer support for its foldable phones everywhere.

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